![]() This is totally ridiculous but it worked for me. Step 2 outlines tying the expense to the payment to zero out your client credit. In the expense, make sure to put the correct bank account (where the reject occurred) for "payment account" and the category should be "Accounts Receivable A/R", the preexisting AR account. This will give your customer/client a credit balance and your funding account (checking) will be credited in the amount of the reject.Įxpand the "Refund a customer's overpayment or credit" at bottom, and follow steps 1-2 here. The warning message will now disappear but your A/R and bank account amounts will be off. I too went round and round with "support" and got nowhere! I was able to fix this issue this way:ĭelete or VOID the new invoice you just created that you linked to the payment. This helps us provide an accurate solution for you. You can always post here in the Community if you have other concerns. #Attention attention show how toEnter the necessary details, then click Continue.įor more information about how to check when will be the payments get deposited into your bank account, I suggest checking out this article: Find Out When QuickBooks Payments Deposits Customer Payments.Īdditionally, I've included an article that'll help you learn more about what to do in QuickBooks Online when a customer's bank transfer is rejected or returned: Handle a Rejected or Failed Bank Transfer Payment.Type in your concern in the Type something field. ![]() Since we’ve improved the process of getting in touch with our support, you can reach one of our agents by going to the Help menu. Since the issue persists, I recommend contacting our QuickBooks Payments Team. One of our representatives can investigate the main cause of the error message "Needs Attention" in the dashboard. Thanks for sharing the detailed steps you've performed, MisterNelson. Wishing you and your business continued success. Please know that you're always welcome to post if you have any other concerns. Please click this link to see different payments related concerns and articles: Help articles.
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